Privacy & Security

Privacy Policy

Your privacy is fundamental to our mission. Learn how we protect your data with enterprise-grade security and transparent practices.

Last Updated: December 2024

Privacy Policy Overview

Levrage AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information that identifies or relates to you ("Personal Data") when you use our website at www.levrage.ai (the "Site") or our voice AI services (the "Services").

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1Information We Collect

Personal Information

  • • Name and email address
  • • Phone number and company information
  • • Account credentials and preferences
  • • Billing and payment information

Voice Data

  • • Call recordings and transcripts
  • • Voice interaction logs
  • • AI training data and responses
  • • Performance metrics and analytics

Usage Information

  • • Website activity and behavior
  • • Service usage patterns
  • • Device and browser information
  • • IP address and location data

Communication Data

  • • Customer support interactions
  • • Feedback and survey responses
  • • Marketing communications preferences
  • • Event and webinar participation

2How We Use Your Information

Service Delivery

  • • Provide and maintain voice AI services
  • • Process voice interactions and generate responses
  • • Enable telecom integrations and call routing

Service Improvement

  • • Analyze usage patterns and performance
  • • Train and improve AI models
  • • Develop new features and capabilities

Customer Support

  • • Respond to inquiries and issues
  • • Provide technical assistance
  • • Send service updates and notifications

Legal Compliance

  • • Comply with legal obligations
  • • Prevent fraud and abuse
  • • Protect our rights and interests

3Data Security

We implement enterprise-grade security measures to protect your data:

Encryption

End-to-end encryption for all voice data and communications

Access Control

Multi-factor authentication and role-based access controls

Monitoring

24/7 security monitoring and incident response procedures

4Data Sharing

We do not sell your personal information to third parties.

We may share data only in the following limited circumstances:

Service Providers

Telecom partners (Tata Tele, Cloud Bharata, Telnyx, Twilio) for service delivery under strict data processing agreements

Legal Requirements

When required by law, court order, or to protect our rights and safety

Business Transfers

In connection with mergers, acquisitions, or sale of assets (with notice to users)

5Your Privacy Rights

Access & Portability

Request copies of your personal data in a portable format

Correction

Update or correct inaccurate personal information

Deletion

Request deletion of your personal data (subject to legal requirements)

Opt-Out

Unsubscribe from marketing communications at any time

6Contact Us

For privacy-related questions, requests, or concerns, please contact us:

Email

privacy@levrage.ai

We respond within 30 days

Data Protection Officer

dpo@levrage.ai

For formal privacy complaints

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through our Services. Your continued use of our Services after any changes indicates your acceptance of the updated policy.

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