Is there a platform fee?
No. Pay as you go, Starter and Growth have no platform fee: you pay for what you use, with a monthly minimum on Starter and Growth. Enterprise plans may carry one for SLAs, dedicated capacity and more.
Do I need to pick a plan?
No. Start free on Pay as you go, with no commitment. Move to Starter or Growth for lower rates and higher limits, or talk to us about Enterprise.
How does the monthly minimum work?
Starter and Growth are prepaid. Each month you pay ₹10,000 or ₹30,000 in advance and get all of it as credits. Usage is deducted from the credits, so there is never a shortfall bill.
How do commitment discounts work?
Pay for 3, 6 or 12 months upfront on Starter or Growth and get 5%, 10% or 20% off the monthly minimum. You still get credits for the full minimum, valid for the whole term.
What exactly is billed on a call?
Talk time, from answer to end, billed by the second. Unanswered and failed calls are free. Telephony, channels and phone numbers are charged at provider cost.
How is chat billed?
Per 5-minute session: ₹3 on Standard and ₹6 on Advanced on Pay as you go, and lower on Starter and Growth. Replies within the session are included.
Do credits expire?
Pay as you go top-ups last 12 months from your latest top-up. Plan credits last 30 days on monthly billing, or the whole term on a 3, 6 or 12-month commitment.
Can I change or cancel my plan?
Upgrade any time by paying the difference for the remaining months; the new rates apply from that day. Downgrades and cancellations take effect at the end of the month or term. Payments are non-refundable.
What does Enterprise include?
Custom rates and limits, Unified Memory across calls and chats, SSO and audit logs, white-label and reseller options, custom integrations and SLAs, and a dedicated account manager.